Terms and conditions
Article 1. Introduction
Ravn Art d.o.o. (Ravn Art, we, our, us) is an online art gallery with the company number 556665-8745; contact email address: charlotteelm(at)gmail.com; the office is located at Torget 5, 27650 Hammenhög, Sweden.
It provides a service for viewing and buying Original works of art and Open and Limited Edition Prints, (Service, Services) through the Website shop.charlotteelmravn.com (Website).
Article 2. Validity, adoption and application of the General Terms and Conditions
This Agreement describes the General Terms and Conditions applicable to the representation of Buyers on the shop.charlotteelmravn.com Website.
These General Terms and Conditions apply to all users of the Website. If you do not agree to these Terms, you are not permitted to access or use our Services.
Please read these General Terms and Conditions and Privacy and Cookie Policy carefully, and feel free to contact us if you have any questions.
Ravn Art reserves the right to modify, discontinue or terminate the Services or to modify these Terms, at any time and without prior notice. If we modify these Terms, we will post the modification on our Website or provide you with notice of the modification. By continuing to access or use the Website after we have posted a modification or have provided you with notice of a modification, you are indicating that you agree to be bound by the modified Terms. If the modified Terms are not acceptable to you, your only recourse is to cease using the Website and Services. We encourage you to check back regularly to review these Terms.
Article 3. Terms and Conditions for Purchaser
As a Buyer of art, you may purchase artworks that are listed on our Website. When you purchase such an artwork through the Website and Services, you are purchasing the work from Ravn Art and its Artists. Prices for an artwork will be as specified on the applicable listing.
The Buyer acknowledges that prices include shipping and but not include handling charges or applicable Taxes, if any, for which you are responsible and which will be separately identified on the receipt. In addition to shipping charges, the Buyer will also be responsible for paying international customs fees, determined by the country the artwork is being shipped to. Please check with your country's customs office to determine what these additional costs will be prior to making a purchase.
Ravn Art will collect your billing and shipping information and process your payment. The Artist identified on the listing of the original artwork will ship the purchased work directly to the Buyer. The Terms and Conditions of Ravn Art’s then-current Return Policy apply to only original arts that the Buyer purchase through the Services.
If you purchase original artwork or limited edition print it will be shipped directly from artists’ studio. If you purchase open edition prints that are listed by our Artists on the Website shop.charlotteelmravn.com we will produce and ship the purchased work to the Buyer.
Our money-back guarantee is NOT applicable to the following sale items:
- Commissioned artwork
- Open Edition Prints and Limited Edition Prints and Photographs as they are printed on demand and the printing costs cannot be recovered
- The Buyer is liable for the cost of the return shipping.
Order Cancellations
Ravn Art reserves the right to cancel any order for an artwork via the Services if we determine, in its sole discretion, that the item is mispriced, out of stock, discontinued, or otherwise unavailable at the price listed via the Services. If Ravn Art cancels an order placed via the Services, we will send you an email confirmation of such cancellation and you will not be charged for your order.
Payment
Ravn Art accepts payment by Debit card or Credit card Visa, MasterCard, bank wire as well as PayPal account balances. Even though all prices are in SEK, you can pay in every currency PayPal accepts.
Credit/Debit card payments and bank transfers may be subject to additional charges, which must be borne by the Buyer in addition to the cost of the artwork.
You represent and warrant that you have the legal right to use any Debit and Credit cards or other payment means used by you or through your Account for any such purchase.
Ravn Art does not collect any numbers and other data relating to Credit cards that are submitted by the Buyer through the Website. This data is only collected by the Credit card payment service providers.
By placing an order, the Buyer consent to payment being charged to your Debit/Credit card Account via PayPal as provided. The Buyer acknowledges that the order implies an obligation to pay. Afterwards we will send you a confirmation email of your order to your email address. The Buyer shall immediately inform us and their payment service provider in case of any suspected or actual misuse of their Credit card that is related to a payment made through the Website.
Ravn Art cannot be held liable for any damages incurred by the user due to the misuse of their Credit or Debit card.
Article 4. Shipping
Ravn Art ships art to any destination in the world. All artwork is shipped directly from artists’ studios in custom-built boxes and is shipped insured. Art will be sent via FedEx, Ups, DHL as well as other common carriers.
Buyer pays for shipping. The shipping cost will be included in the price of artwork. Ravn Art has a standard shipping cost of 100 to 800 SEK depending on whether the artwork is sold rolled in tube or in box. The price of art that the buyer sees on the Website is what he has to pay.
If you purchased an item and it was damaged during shipping, please contact us within 24 hours at charlotteelm(at)gmail.com, we will assist you in the process of resolving your issue. Our 100% Buyer Guarantee ensures that you will receive a complete refund for any purchase you are not completely satisfied with.
Please be sure to keep all shipping and packing materials that came with the shipment, as these may be needed by the shipper for their investigation. Send us detailed photographs of the damage, along with your name and order number. We must have these items in order to process the claim and provide a return shipment label.
We will contact you within 24 business hours from the receipt of your email and review the matter with you directly.
Article 5. Refunds and Returns
If for any reason you are not satisfied with your purchase of an art piece from Ravn Art, you may return it within fourteen (14) days of receipt and receive a full refund for the price of the product. Shipping charges will not be refunded, and you will be responsible for the cost of return shipping and any customs and brokerage fees charged upon return.
If you decide to return the artwork, please email at charlotteelm(at)gmail.com with your name and order number. We will get back to you and send you a prepaid return shipping label. Items must be sent with a carrier chosen by us between DHL, FedEx or Ups within three (3) days of receiving the order. The cost of the shipping label will be deducted for your refund amount.
The artwork must be repackaged as it was when delivered to them and must be returned in perfect condition, with Certificate of Authenticity. Art that is returned damaged will not be refunded.
We do NOT accept return of Open and Limited Edition Prints and Photographs as they are orders for Buyer, made to measure, printed on demand and the printing costs cannot be recovered.
Please note that once the fourteen (14) days review period, or if returning the item, the three (3) day return shipping period has elapsed, the sale is considered final and there will be no exceptions.
Article 6. Taxes
All prices are stated in SEK and DO NOT include any value added (VAT), goods and services (GST) or similar taxes.
Article 7. Color
You understand and agree that Ravn Art/shop.charlotteelmravn.com uses commercially reasonable efforts to display the colors of artworks accurately via the Services. However, because individual computer monitors may display colors differently, we are not responsible for the color accuracy of any art displayed on the Website and disclaims all liability in this regard.
Article 8. Feedback
We welcome and encourage you to provide Feedback, Comments and Suggestions for improvements to the Services. You may submit Feedback by emailing us at Charlotte(at)gmail.com. You acknowledge and agree that all Feedback will be the sole and exclusive property of Ravn Art.
Article 9. Copyrights and other intellectual property rights
The Artist guarantees that the artwork submitted to the Ravn Art is original work and does not infringe the copyright or other intellectual property rights of any third parties. We might like to use images of artworks made available for sale for advertising and promotional purposes without the need to request your permission at the time.
The content published on the Website may not be used in any manner and for any purpose other than for viewing by the user without the express written permission of the provider. Any misuse may constitute an offence for which the user may be subject to material liability.
Article 9. Liability
Ravn Art will not be liable for any loss of revenue or damages arising in connection with this agreement. We will not be liable for any economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special, indirect or consequential damage arising out of or in connection with this Agreement. The Ravn Art has no liability of any sort (including liability for negligence) for acts or omissions of other providers of telecommunication services or for faults in or failures of their networks and equipment. We make no representation that the operation of shop.charlotteelmravn.com will be uninterrupted or error-free and will not be liable for the consequences of any interruptions or downtime.
Article 10. General Prohibitions
Ravn Art requires all users to agree not to use the Website for any of the following:
- Use our Website for any purposes related to marketing, commercial exploitation of any image or other content without express prior written consent from us, including any commercialised reproduction, distribution, publishing, or creation of derivative works, is strictly prohibited
- Use our Website to copy, publish or send mass mailings or spam
- Collect information about Members (including email addresses) or send marketing email or other promotional communications to Members without their consent
- To interfere in any way with the Website’s or attempting to use the Website’s service to gain unauthorised access to any other computer system
- Access, tamper with, or use non-public areas of our Services, our computer systems, or the technical delivery systems of our service providers
- Interfere with the normal operation of our Services or the access of any Members, including transmitting any viruses or harmful code, flooding our Services with excessive requests or traffic, or taking any other action that creates (in our sole estimation) an unreasonable or disproportionately large load on our servers or systems
- Use any robot or any automatic or manual process to monitor or extract data from our Services without our express prior written permission
- Use any meta-tags or other hidden text or metadata containing any Ravn Art trademark, service mark, product name, or URL without our express prior written permission
- Breach, disable or circumvent any security or authentication measures on or in connection with our Services
- Use any trademark, service mark, product name, logo, trade dress, or design that is in any way confusingly similar to any Ravn Art trademark, service mark, product name, or logo, or to the look and feel of any of our Services
- Remove, conceal, modify or tamper with any copyright, trademark, or other proprietary marking or notice, or any digital watermark or other technical measure used to indicate the source or ownership of any image or other Content. Ravn Art will have the right to investigate and prosecute violations of any of the above to the fullest extent of the law.
Article 11. Links
Our Services may include links and features that enable you to access other websites or services, and other websites or services may include links to our Services.
Such links and features are for convenience only and do not constitute or imply any endorsement, warranty, or assumption of liability of any kind by us with respect to any such websites or services, or any information, materials, goods or services on or available from any such websites or services.
You are solely responsible for, and assume sole risk arising out of, any use of or reliance on any such websites or services, or any information, materials, goods or services on or available from any such websites or services.
You are solely responsible for reviewing any Terms of use and/or Privacy Policies of any other websites or services to which we may link, and we assume no liability for the information contained therein.
Article 12. Gift Vouchers
The Gift Voucher is valid until six (6) months from the date of issuance, and can be redeemed at any artwork or Service on shop.charlotteelmravn.com. This voucher is non-refundable and cannot be exchanged for cash in part or full. The maximum value that may be loaded is SEK5000.
Ravn Art will send your Gift Voucher either as soon as payment has been cleared or on your specified delivery date (if this is later). We cannot be responsible for any delays, no matter how they are caused.
In addition, we cannot take responsibility for any Gift Vouchers that are lost or used by someone other than your recipient after delivery. Make sure your recipient has received their Gift Voucher, as it is their responsibility to keep the voucher details safe. We cannot be held responsible if a Gift Voucher is used by someone other than your recipient if the email address entered is incorrect.
We are not responsible if a Gift Voucher is lost, stolen, damaged or destroyed and no replacement will be provided in these circumstances.
Article 13. Changes
Changes to our services
We reserve the right to change, modify, add, remove or discontinue any and all of our Services in whole or part, temporarily or permanently, with or without notice, for any reason or no reason, at any time at our sole discretion. We will not be liable to you or any third party for any damages or losses of any kind resulting directly or indirectly from any changes made by us to our Services.
Changes to these Terms and Conditions
We reserve the right to change these Terms, including the right to change, modify, add or remove any part of these Terms, without prior notice, at any time at our sole discretion. All changes to these Terms will be effective when posted on our Services, or at such later date as may be specified in the updated Terms.
By continuing to use our Services after any changes to these Terms become effective, you agree to such changes and the updated Terms. You agree that we may notify you of any changes to these Terms by posting the updated Terms on our Services, and you agree to review these Terms regularly and inform yourself of all applicable changes.
If you do not agree to any changes made by us to these Terms, you will no longer be permitted to use our Services.
Article 14. Dispute Resolution, Governing Law and Jurisdiction
These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
These General Terms and Conditions may be presented to you in more than one language. However, the English language version of these General Terms and Conditions shall prevail. Contract between us will be conducted in English.
If a dispute arises between you and Ravn Art, our goal is to provide you with a neutral and cost effective means of resolving the dispute quickly. We strongly encourage you to first contact us directly.
These Terms and Conditions are to be construed in accordance with the laws of Slovenia and in the event of any dispute or claim associated with these Terms and Conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Slovenian courts. Any action concerning any dispute with respect to the Services must be commenced within one (1) year after the cause of the dispute arises, or the cause of action is barred.
Article 19. Contacting Ravn Art
If you have any questions about these Terms, please contact Ravn Art
phone number: +46 704-976963
email: Charlotte.elm(at)gmail.com
Please replace (at) with @ – we do this to avoid spam.
Article 20. These General Terms and Conditions are applicable from 1 January 2020.